EXPORT CREDIT INSURANCE CORPORATION OF SOUTH AFRICA LIMITED

CUSTOMER FEEDBACK

The ECIC recognizes that every customer has a right to provide feedback relating to our services and/or products. Our Customer Feedback process provides a platform to raise any concerns or provide feedback on services rendered. Your feedback would afford us the opportunity to ensure continuous improvement of our processes and to ensure that you receive the best experience from ECIC.

You provide your feedback on the form below.

SECTION 1 - COMPANY DETAILS
The information provided will be assessed in order to provide you with a formal response. This information is accessible by authorised officers and your personal information will not be disclosed to a third party without your consent.
Company Info:

Company Name
Trade Name/s
Full Name:

Prefix
First Name
Last Name
Email:

Address:

Street Address
Street Address 2
City	State / Province
Postal / ZipCode	Country

Telephone:
Area CodePhone Number
Fax:
Area CodePhone Number
Mobile:
Area CodePhone Number
Comments
Preferred Method of Contact:
EmailTelephoneFaxMobile
Do you have a disability or other special needs?
YesNo
Please specify:

SECTION 2 - CUSTOMER FEEDBACK
Have you raised a complaint with us before?
YesNo
Please tell us who you spoke to, what you were told and why you are still dissatisfied. Attach any documentation you have from your previous contact. Attach a separate sheet if necessary.
File Upload
Filename
Status
Size
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Have you contacted another unit within ECIC regarding your complaint?
YesNo
Please provide details and which unit you contacted:

What to Expect
Upon receipt of your feedback we will:
- Acknowledge receipt of your enquiry within 5 working days;
- Provide you with the contact details of the person who will handle your enquiry;
- Investigate the matter and attempt to resolve it in a fair manner.
- It is important to us that you are satisfied with the outcome of your complaint.
I acknowledge that all details submitted are true and corect to the best of my knowledge:
YesNo
I have read and accept the ECIC terms of use and Privacy Statement:
I accept
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Your form can be lodged at the following contact points:

By postmail to Public Officer P O Box 7075, Centurion, 0046;
By e-mail it to KMatlala@ecic.co.za; or
By fax to the following numbers +27 12 471 3850/51; or
By delivering it in person to our offices for the attention of the Public Officer at Block C7 & C8 Eco Origins, 349 Witch Hazel Ave, Highveld Ext 79 Centurion 0046.

If the complaint has however not been resolved by us to your satisfaction, you may refer your complaint to the FAIS Ombud and/or Insurance Ombud whichever body is applicable for the statutory body to investigate the complaint objectively and to your satisfaction.

Your Complaints can be lodged at the following contacts:

THE FAIS OMBUDSMAN	THE SHORT TERM INSURANCE OMBUDSMAN
Address: PO BOX 74571, Lynnwood Ridge, 0040 Email: info@faisombud.co.za Website: www.faisombud.co.za Telephone: +27 12 762 5000 / +27 12 470 9080 Fax: +27 12 348 3447	Address: P O Box 32334, Braamfontein, 2017 E-mail: info@osti.co.za Website: www.insuranceombudsman.co.za Telephone: + 27 11 726 8900

EXPORT CREDIT INSURANCE CORPORATION OF SOUTH AFRICA SOC LTD

+27 12 471 3800 |

info@ecic.co.za

Block C7 & C8 Eco Origins Office Park, 349 Witch Hazel Avenue,
Highveld Ext 79, Centurion, 0157 South Africa

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ECIC is a registered Financial Service Provider, regulated by the FSCA and Prudential Authority (FSP No: 30656). Currently exempted in terms of FAIS Notice 78 of 2019

EXPORT CREDIT INSURANCE CORPORATION OF SOUTH AFRICA LIMITED

CUSTOMER FEEDBACK

SECTION 1 - COMPANY DETAILS

SECTION 2 - CUSTOMER FEEDBACK

What to Expect

EXPORT CREDIT INSURANCE CORPORATION OF SOUTH AFRICA SOC LTD