Customer Feedback

CUSTOMER COMPLAINTS

The information provided will be assessed in order to provide you with a formal response. This information is accessible by authorised officers and your personal information will not be disclosed to a third party without your consent.

Preferred Method of Contact:

Email Telephone Email

Have you raised a complaint with us before?

Yes No

Have you contacted another unit within ECIC regarding your complaint?

Yes No

I acknowledge that all details submitted are true and corect to the best of my knowledge:

Yes No

Your Complaints can be lodged at the following contacts:

THE FAIS OMBUDSMAN

Address: PO BOX 74571, Lynnwood Ridge, 0040
Email: info@faisombud.co.za
Website: www.faisombud.co.za
Telephone: +27 12 762 5000 / +27 12 470 9080

THE SHORT TERM INSURANCE OMBUDSMAN

Address: P O Box 32334, Braamfontein, 2017
E-mail: info@osti.co.za
Website: www.insuranceombudsman.co.za
Telephone: + 27 11 726 8900

Your form can be lodged at the following contact points:

By postmail to Public Officer P O Box 7075, Centurion, 0046;
By e-mail it to compliance@ecic.co.za
By delivering it in person to our offices for the attention of the Public Officer at Bylsbridge Boulevard Office Park
Building 9, Fourth Floor,
11 Byls Bridge Boulevard,
Highveld Extension 73, Centurion.

If the complaint has however not been resolved by us to your satisfaction, you may refer your complaint to the FAIS Ombud and/or Insurance Ombud whichever body is applicable for the statutory body to investigate the complaint objectively and to your satisfaction.